Receptionist - CS - NMC Healthcare

Responsibilities:

• To greet visitors and patients, determine their needs, and guide them accordingly.
• To answer queries and provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff to create a harmonious and pleasant work atmosphere in the hospital/clinic.
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services.
• Attend to customers as they arrive at the cash counter.
• Provide customers with information on totals and ask if they would like to pay by card or cash.
• Bill patients as per NMC CosmeSurge price list and policies, ensuring all services rendered to the patients are billed.
• Ensure the patient is billed as per the insurance card (copayment/uncovered services collected from patient).
• Process credit card and cash payments and provide customers with receipt and change.
• Handle cash and credit card transactions, ensuring accuracy. Responsible for all cash-related transactions handled by him/her.
• Ensure proper cleanliness of the reception with adequate supplies/stationery items.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that the doctor will be late or has an emergency case, and reschedule appointments accordingly.
• Frequent inspection for managing the cleanliness of the lobby reception, concierge, and hospital/clinic entrance.
• Handle patient complaints in a timely manner; take notes and seek superior assistance if the complaint cannot be solved within the department.
• Report on time for shifts and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organizational needs.
• Update the shift checklist and ensure that all tasks are completed.
• Follow up on all pending cancellations of registrations.
• Be updated about the accepted insurance cards in the hospital/clinic.
• Adhere to the clinic/hospital's vision, mission, and core values.
• Adhere to the clinic/hospital's telephone standards.
• Perform duties such as straightening magazines to maintain the lobby or reception area.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Exercise good judgment and maintain confidentiality in handling critical and sensitive information records and reports.
• Effectively and consistently communicate with administrative personnel and encourage interactive departmental meetings and discussions.
• Communicate the mission, ethics, and goals as well as the focus statement of the department.
• Maintain a professional attitude and aptitude towards communication, keeping in mind that in every communication with internal or external customers, the company is represented.
• Guide and mentor junior and new staff.
• Encourage multidisciplinary teamwork.
• Implement NMC CosmeSurge policies & procedures.
• Apply oneself to the job, continually upgrade oneself, and embrace the NMC CosmeSurge core values.
• Care for their own and their colleagues' health, safety, and well-being, and contribute to environmental awareness.
• Act as a translator if needed.
• Perform any other job assigned by the reporting Supervisor/Manager.

Minimum Requirements:

• Any bachelor's degree preferred.
• Minimum 12 years in a similar organization.
• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a team and relate positively to others, contributing to the smooth operation of the team.
• Adequate knowledge of computer applications (i.e., Word, Excel, etc.).
• Deal with complaints in a professional manner.
• Excellent interpersonal skills.
• Highly analytical skills.
• Maintain good appearance and proper demeanor at work.
• Safety conscious, motivated, able to manage pressure, and takes initiative.
• Displays integrity and honesty.
• Service-oriented and customer-focused.
• Fluent in English & Arabic (preferable).