Receptionist (CME - Power Tools)

JOB PURPOSE

Provide administrative support to the reception operations and deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all customers and visitors.

Key Accountabilities

Reception Desk: Ensure all customers entering the reception are welcomed and give necessary assistance or directed to the required person/department. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Telephone Operations: Make sure that all telephone calls are swiftly answered, directed to the appropriate person and messages taken are in clear form.

Administration: Arrange complete set of documents and update delivery report in the portal as and when required by the technical team. Prepare reports as required by management, mainly pertaining to enquiries, drop-ins and deliveries.

Log Management: Record all movements of drop-ins, customer pick up, and deliveries. Prepare and submit required reports when requested by management. Records to be maintained manually (logbook) along with the supporting documents. Ensure inspection and condition is recorded to ensure highest CSI.

Job Specific Information:

Receptionist will act as the first point for customer interface. Will closely work with the service reception team and other support staff.

Qualifications:

• Secondary School Education Certificate.
• Diploma in business administration or secretarial studies is preferred.

Experience

• 3 years of minimum experience in admin and receptionist role.
• Experience with automotive industry or luxury retail is preferred.
• Very good command of spoken & written English.
• Hindi or Urdu is a must.

Core Competencies

• Demonstrate Teamwork
• Show Adaptability
• Deliver Results
• Communicate with Impact