Receptionist

Under the guidance and supervision of the Front Office Manager and/or the Night Manager, and within the limits of the established Accor, his/her responsibilities are to provide efficient, personalized, courteous, and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.

Must be thoroughly familiar with all Accor corporate and local Standards and ensure they are followed. He/She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplishing obligations and goals as outlined below:

Key Deliverables And Responsibilities

Planning & Organizing:

1. Review and update Logbook
2. Check equipment
3. Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times
4. Oversee the day-to-day operations
5. Report regularly on happenings to Supervisors/Night Manager (if on shift)
6. Monitor employees' performance/coaching
7. Fire procedures
8. First Aid procedures
9. Handle guest complaints and report to manager
10. Implement and coordinate the Accor Standards
11. Perform as per Accor Standards and in line with the Company’s Values and Core Behaviours
12. Be fully aware of the Talk of the Walk for the day
13. Proper grooming at all times
14. Attend training classes as per schedule
15. Show fullest cooperation and respect within the team and other departments
16. Be aware of the daily activities and have product knowledge of the hotel facilities
17. Ensure panic report is printed during the shift at least twice