Receptionist

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

1. Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area.
3. Ensure payments are made according to cash handling procedures and process reservations and cancellations accurately and efficiently.
4. Identify corporate leads and build long-term relationships.
5. Drive online name mentions and promote customer feedback.
6. Understand online guest feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area.
8. Maintain appropriate stock of supplies and reception stationery.
9. Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
10. Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

1. Customer-oriented approach.
2. Excellent communication skills.
3. Strong attention to detail.
4. Flexible, agile, and able to work under pressure.
5. Ability to work both independently and in a team.
6. Proactive with excellent organizational skills.
7. Ability to provide exceptional customer service to our guests.

You must have/be:

1. A minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
2. Knowledge of Opera (PMS).
3. Arabic language proficiency in speaking, writing, and reading.