Receptionist

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

KEY RESPONSIBILITIES :

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to customers, using computer.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services.
• Offer guests something to drink. Maintain a pleasant appearance of the reception area or lobby.

QHSE :

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare;
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware of that involve a fellow employee or member of the public at your place of work.

SKILLS REQUIRED :

• Possess certain convincing skills to be able to perform duties correctly.
• Knowledge of customer service principles and practices.
• Managing one's own time and the time of others.
• Actively looking for ways to help people.
• Efficient in writing skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Proficient knowledge in computers and should be able to operate spreadsheets and word programs.
• Knowledge of administration and record keeping.
• Polite and friendly.

QUALIFICATIONS :

• High school diploma or equivalent.

OTHER REQUIREMENTS :

• 3 to 4 years of experience in Reception and customer Service.