Reception Supervisor | Al-Futtaim Automotive | CJDR

Reception Supervisor | Al-Futtaim Automotive | CJDR

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:
The primary focus of this role is to create a customer-centric environment that is geared at supporting customer-facing and technical staff by ensuring that our customers' vehicles are fixed right the first time and supporting the on-time delivery of vehicles based on customer requests.

What you will do:

1. Maximize the revenue potential from the aftersales operations to meet the revenue and margin performance objectives.
2. Study and evaluate current customer verbatims to implement a culture of Small Group Activities and enhance customer experience and operational efficiencies.
3. Ensure the accurate flow of customer and vehicle information to ensure the vehicles are fixed right the first time and delivered on time.
4. Ensure that all reporting staff demonstrate a high level of sifting, sorting, sweeping, spick and span (5S) and safety that promotes a customer-centric environment.
5. Ensure the ongoing monitoring of all support staff and evaluate the schedule of all staff on a daily basis.
6. Ensure that the team reaches the targets and key performance indicators as set by the management.

Required skills to be successful:

1. Leadership skills.
2. Ability to work under pressure.
3. Microsoft Office proficiency.
4. Customer-focused.

What equips you for the role:

1. Minimum of 3-5 years of experience in the same or a similar role.
2. Diploma or bachelor’s degree in mechanical engineering or hospitality.
3. Strong customer service skills.
4. Proficient in Microsoft Office.

About Al-Futtaim Automotive:
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.