RB-Home Finance - Customer Service - Customer service officer (Outsource) | Abu Dhabi, UAE

RB-Home Finance - Customer Service - Customer Service Officer (Outsource)

Location: Dubai

Role Purpose:
Deliver Excellent customer service in accordance with agreed standards.

Key Accountabilities of the role:

• Responsible to close customer complaints and ensure that customer is satisfied with the service provided.
• Ensure TAT is adhered to and where possible exceed customer expectations.
• Ensure customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner.
• Deliver right levels of service skills support & coach other colleagues.
• Participate in regular review and development meetings with key stakeholders.
• Ensure compliance with bank policies.

Specialist Skills / Technical Knowledge Required for this role:

• Customer service skills in order to resolve customer complaints.
• Display flexibility in dealing with clients and other team members.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.