Quality Conformance Coordinator - Emiratisation

Quality Conformance Coordinator - Emiratisation

Job Purpose
As a Quality Conformance Coordinator, you will examine and analyze the root cause behind operational non-conformities/compliance of all equipment serviced by dnata Technical Services, as obtained from customer feedback, operational reports, external and internal audits, MMS reports, etc. You will provide the concerned Workshops Line Manager with clear recommendations for corrective action and/or service recovery. Ensure that the changed/improved/modified procedures and working instructions are incorporated in appropriate operational and procedures manuals, and adhered to in day-to-day work practices by conducting periodic inspections of the dTS workshops to ensure compliance with established maintenance standards and procedures. Conduct gap analyses of existing processes and management systems and facilitate the implementation of corrective actions to enable compliance with new applicable standards and guidelines.

Your Responsibilities Will Include But Not Limited To

• Develop annual plans for audit & revision of SOP/WIs, ensuring coverage of all sections of dTS as per legal & regulatory requirements.
• Develop an annual audit plan to cover all maintenance-related activities performed by dnata Technical Services Workshops at varying stages of the maintenance cycle.
• Review Preventive Maintenance Job Plans and carry out audits to ensure tasks align with OEM recommendations and are adequate for high-quality maintenance.
• Review staff knowledge, availability of tools, parts & facilities to carry out each task with quality & safety, and provide recommendations to dnata Technical Services management.
• Conduct maintenance audits as per the annual audit plan to ensure compliance with relevant standards, achieving optimum operational reliability of all equipment/vehicles.
• Analyze the root cause behind non-compliances identified during audits and provide recommendations for corrective action, focusing on improving productivity, reducing equipment rework and downtime, and compliance with relevant SOPs.
• Audit the maintenance management system periodically to ensure data accuracy and provide necessary information for compliance with EMS/QMS manuals & safety standards.
• Review & audit SOPs and Work Instructions (WIs) as per the annual audit plan and advise the relevant line manager and the Quality & Standards Manager of any required amendments.
• Identify & highlight any defects or operational non-compliances from customer feedback, operational reports, internal & external audits, and MMS reports.
• Support dnata Technical Services workshops by ensuring changes to procedures and working instructions are appropriately implemented at the operational shop floor once agreed by senior management and changes made to operational and procedural manuals.

Qualifications & Experience
To be successful in this role, you will possess the following:

• Vocational or Diploma in Mechanical/Electrical/Electronic or Automobile Engineering from a reputed institution.
• An accredited qualification in Quality Management.
• Experience: Vocational or Diploma Holder: 4-6 years of maintenance experience on heavy-duty equipment in a similar engineering environment.
• English Level 5.
• Proficient IT and Computer Literacy.
• Proficient Supervisory Skills.
• UAE Driving license.
• Theoretical and practical knowledge of mechanical, hydraulic, automotive, and electrical/electronic systems.
• Practical knowledge of equipment operation, maintenance, and engineering.

Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package, alongside transport benefits, life insurance, and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website.