Quality & Claims Coordinator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DGF UAE has an opening for Quality and Claims Coordinator in Dubai, United Arab Emirates.

Join us in connecting people and improving lives!

Job Purpose

To ensure high level of customer satisfaction by providing quality parts and service by inspecting and auditing with process improvement in inbound / outbound shipments.

Principle Accountabilities

• To conduct quality control inspection for all inbound / outbound shipments to reduce customer claims.
• To administer part verification ensuring each part is of acceptable quality.
• To conduct various audits i.e. 5S, internal process and put away audits ensuring compliance to quality regulations and standards.
• Prepare non-conformance reports to record findings of inspections, audits or one off instances, ensuring accurate process compliance.
• Monitor the implementation of corrective and preventive actions to ensure the process has been rectified within the commitment date.

Now, here is what we need from you!

Key Skills / Qualifications

• Fair understanding of a quality management system.
• Fair communication and decision-making skills.

Expected Educational Qualifications Level (minimum):

• Graduate / undergraduate or vocational level education (any discipline).

Expected Years of Experience (minimum):

• Up to 2 Years experience as quality control/ assurance in logistics or manufacturing firm.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and best customer service.

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results.

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.