QA & Support Specialist

Position Overview: We are seeking a detail-oriented and proactive QA & Support Specialist to join our team and ensure the quality and reliability of our customer-facing products, which include a Mobile App and PWA. The QA & Support Specialist will work closely with product managers, engineers, and the CX team to ensure features meet functional requirements, customer issues are resolved efficiently, and comprehensive documentation supports the development lifecycle. This role focuses on manual testing, with no automation testing responsibilities. This is a remote position, and the candidate is required to work within UAE working hours.

Key Responsibilities:

1. Test Case Development and Execution: Translate user stories and acceptance criteria provided by the Product Manager into detailed, reusable test cases. Collaborate with engineers to validate features against the acceptance criteria and ensure robust implementation.
2. Manual Testing: Perform thorough manual testing of the Mobile App and PWA to identify and document bugs, inconsistencies, and performance issues. Validate features before release to ensure they meet functional and user expectations.
3. Customer Issue Resolution: Act as a liaison between the Customer Experience (CX) team and engineering team. Investigate customer-reported issues, verify them, and translate verified complaints into clear, actionable bug reports. Assist in prioritizing and tracking the resolution of customer issues.
4. Regression Testing: Conduct regression testing following bug fixes or feature updates to ensure overall system stability and reliability.
5. Documentation: Develop and maintain clear and comprehensive documentation for testing processes, bug tracking, and feature validation. Contribute to the product knowledge base to assist the team in understanding recurring issues and resolutions.
6. Cross-Platform Validation: Test and ensure quality across different devices, operating systems, and browsers for the Mobile App and PWA platforms.
7. Release Readiness: Collaborate with the engineering team to validate the product’s readiness for release by conducting final quality checks.

Qualifications:

1. Experience: 5+ years of experience as a QA & Support Specialist with a focus on manual testing for mobile and web-based applications. Proven experience in working with customer-facing products, particularly on Mobile Apps and Progressive Web Applications (PWAs).
2. Skills: Strong knowledge of QA methodologies and best practices. Proficiency in writing and managing detailed test cases. Familiarity with testing tools (e.g., JIRA, TestRail) and debugging tools. Solid understanding of mobile and web testing across devices and browsers. Excellent documentation skills for test processes, bug reports, and feature validations. Strong communication skills to liaise effectively with CX, engineering, and product teams.
3. Soft Skills: Attention to detail and a methodical approach to problem-solving. Ability to prioritize tasks effectively in a fast-paced environment. Collaborative mindset to work seamlessly with cross-functional teams.

Why Join Us?

1. Join a talented engineering team within an inclusive and supportive culture in a growing organization.
2. Enjoy Public Holidays as per UAE government announcements.
3. Receive 22 paid vacation days and 15 paid sick days annually.
4. Access a wide range of learning resources and tools to support your growth and development.
5. Enjoy the flexibility of a remote position, while adhering to UAE working hours.