Purchase & Operations Coordinator

Position Overview:

We are seeking a highly competent and results-oriented Purchase & Operations Coordinator to join our dynamic team. The ideal candidate will possess extensive experience in purchase coordination, delivery management, and after-sales operations within the UAE. A deep understanding of materials across various categories, including MRO industrial spares, machinery, safety products, consumables, structural steels, and facility management materials, is critical to this role. With exceptional organizational, analytical, and communication skills, the successful candidate will play a key role in driving operational efficiency, ensuring seamless processes, and contributing to the overall success of the organization.

Job Description:

• Manage customer inquiries and translate requirements into actionable purchase plans.
• Source, evaluate, and negotiate with suppliers to secure the best terms and pricing.
• Oversee the end-to-end procurement cycle, including purchase order creation, supplier payments, and procurement tracking.
• Ensure compliance with company procurement policies and UAE regulations.
• Collaborate with the logistics team to ensure seamless material collection fromsuppliers and timely delivery to clients.
• Proactively identify and resolve logistical challenges to maintain uninterrupted operations.
• Manage customer queries, warranty claims, and service-related issues with efficiency and professionalism.
• Act as the primary point of contact between customers and suppliers to ensure smooth resolution of after-sales matters.
• Continuously evaluate after-sales processes and propose improvements to enhance customer satisfaction.
• Build and nurture strong relationships with key suppliers to maintain long-term partnerships.
• Work closely with internal teams, including sales and logistics, to align operational activities with business goals.

Skills & Competencies:

• In-depth understanding of procurement, supply chain, and logistics processes.
• Knowledge in product categories such as industrial spares, machineries, consumables, structural steels, and facility management materials.
• Exceptional negotiation and communication skills to manage supplier and customer relationships effectively.
• Strong analytical and problem-solving abilities to address operational challenges.
• Proficient in MS Office (particularly Excel) and familiarity with ERP systems.
• Organizational and multitasking skills, with a focus on meeting deadlines and achieving results.

Required Criteria:

• Bachelor degree in Engineering or a related field.
• 2+ years UAE experience preferably in trading, facility management, construction or production industry.