Project Coordinator

The Project Coordinator (PC) is responsible for ensuring all assigned projects are documented, uploaded to the JLL Overview Project (OVP) platform, ensuring all data entry is correct, in line with the client's expectations and that of the Project Managers. They will also be responsible for the administration of the project managers ensuring the team as a whole is successful in its goals and objectives.

The role ensures efficient and consistent updates on all project activities to meet the contractual obligations, helping to achieve the Client's regional on-time project delivery objectives, financial management and control, data consistency, and risk management.

Roles and Responsibilities:

Ownership

• Assist the Project Managers to develop the project plans
• In advance of the project commencement, load all projects onto the JLL OVP
• Constantly monitor the progress of all projects under their control
• Ensure regular review of data
• Provide analytics review
• Collate and review supply chain quotes
• Understand the local client's key business drivers
• Support the FM and Clients team to upload small works where applicable to OVP

Client/Stakeholder Management

• Serves as the primary point of contact for JLL for the JPMC Account with regards to projects
• Accountable for the OVP being regularly updated to meet contractual obligations of JLL for the JPMC Account
• Manage relationships with key stakeholders in the Client's organization
• Work with the project managers to plan, schedule and constantly review the capital plan works and especially those allocated to JLL
• Work with the FM team to develop a plan, schedule and consistently review the BAU/small works plan
• Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services
• Work with the project managers/owners to collate, review and upload quotes for projects
• Provide reports and identify gaps in the project financial process
• Help support the agreed country growth targets for their sub-regions.
• Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to cross-sell services and make recommendations for growth.

Contract Management

• Ensure all aspects of the role adhere to the contract
• Responsible for the reporting of key performance indicators, service levels, and other measures
• Escalation of requirements for change and ensure the change control process is adopted and implemented

Operations

• Facilitate the transfer of information for projects delivered under the IFM contract throughout EMEA (Europe, Middle-East, and Africa)
• Keep information on OVP up to date
• Transcend some of the OVP skills to the general working team to assist collaboration and efficiency
• Organize communications according to time zones and integrate with the 19-20 Project Managers that host the projects throughout EMEA
• Report with clarity and precision to members of the team

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Minimum 1 year of experience in a similar role
• Experience in handling client and/or Firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks
• Experience in translating client needs into existing or new business growth

Critical Competencies for Success

• Technical Competence
  • Understand Technical Processes for project coordination
  • The reporting of all financial aspects of the project
• Quest for Excellence
  • Delivery optimization and continuous improvement
  • Performance Management of the project management team
• Project Management & Organizational Skills
  • Planning & organizational skills to prioritize work and meet tight deadlines

Other Personal Characteristics

• Demonstrated client relationship skills
• Demonstrated people skills ability to work effectively within a team and work openly, constructively, and collaboratively
• Strong communicator with good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Self-motivated and confident, with Gravitas and EQ
• Flexible and able to adapt and effectively deal with rapidly changing, stressful situations
• Able to work independently and be a team player