Project Coordinator

Roles and Responsibilities

The Project Coordinator will be directly reporting to the Client Service Manager for the Middle East region.

You will be based in Dubai and directly interacting with our customers on a daily basis, improving the customer experience and driving continuous improvements in operational excellence. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your administrative capabilities to deliver in a multicultural environment.

How You Will Do It

As the Project Coordinator you will:

• Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close all service-related activities for the Global Marine & Offshore Services team.
• Help and assist the Project Managers for smooth execution of service-related ad-hoc jobs as well as projects.
• Learn functions carried out by our ERP system iSCALA.
• Be accountable for Johnson Controls Inventory Stock, Warehouse operation, Inventory Management, Process Implementation, Stock accuracy, ERP System transactions, KPI, etc.
• Coordinate with vendors, factories, logistics team, etc., and ensure that the required materials for the execution team are available as per the planned schedule.
• Coordinate with the service team to place work orders, process purchase orders, and complete invoicing.
• Ensure all service reports are added to the install base immediately after the job is completed.
• Professionally field customer complaints and feedback, involving a supervisor when necessary.
• Validate and perform all related transactional activities in the ERP and ensure that all are carried out immediately as the details of transactions are received and close everything before the corresponding invoicing month-end.
• Manage and ensure all the field technician required access passes and other documents to carry out the marine operations.

Desired Candidate Profile

• Participate in accounts receivable activities and provide backup customer call handling, as needed.
• Interface with clients to create service work tickets and coordinate technician activities.
• Provide administrative, day-to-day support in the service operational areas.
• All other duties as assigned.

What We Look For

• 3-5 years of work experience in Customer Service / Administrative roles.
• Excellent communication skills.
• Strong MS Excel user.
• 2-3 years of prior experience with iSCALA ERP system is mandatory.
• Experience with order handling & management, dispatching, planning, or coordinating roles.
• Previous experience working in a fast-paced office environment.
• Strong planning and prioritization skills with a structured approach to work.
• Ability to multi-task and thrive in a dynamic, fast-paced environment.
• Clear communicator with a professional telephone manner, both with colleagues and customers.
• Comfortable with computer systems and able to handle multiple PC applications simultaneously.
• Associate's or Bachelor's degree in a similar field is preferred.