Program Manager - UAE National, MENA Shopping Experience

As a Shopping experience program manager, you will work with product managers and cross-functional teams (Local and WW) to ensure the launch of localized products and features that enhance customer experience in their shopping journey. The Program Manager will drive improvements on Arabic language quality on site that raise the bar for the customers. They will be skilled at enabling cross-functional change using their bar raising stakeholder management, judgement and program management skills.
The successful candidate will be based in Dubai, UAE. Role is open for Emirati hires only.

Key Job Responsibilities

• Excellent written and oral communication
• English and Arabic fluency is a must
• Strong analytical skills
• Strong interpersonal skills
• Excellent listening skills
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

Critical Qualities / Characteristics

• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Commitment and completion factor
• Peer respect - establish and maintain cooperative working relationships
• Creative and analytical problem solvers with passion for operational excellence
• Identify areas of possible process improvements

Ability to

• Multi-task in a fast-paced environment
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
• Drive across business functions to ensure Shopex improvements are prioritized
• Dive deep with product and business teams to root cause anomalies and unfavorable trends

BASIC QUALIFICATIONS

• 2+ years of program or project management experience
• Speak, write, and read fluently in Arabic/English
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

• Experience in requirement gathering and ability to write clear and detailed requirement document
• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Commitment and completion factor
• Peer respect - establish and maintain cooperative working relationships
• Creative and analytical problem solvers with passion for operational excellence
• Identify areas of possible process improvements

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