Program Manager, Delivery Experience (DEX)

At Amazon, we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.

Key job responsibilities

• Create roadmaps for project implementation and brief various teams on requirements
• Set measurable milestones for projects as well as continuous goal setting for ongoing programmes
• Collect and analyse data to drive project decisions and provide business insights
• Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes
• Document standards for projects and ensure compliance
• Manage internal and external stakeholders

A day in the life

Every day is different as a Programme Manager. You’ll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders.

Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyse data to identify potential challenges, and present your findings to senior teams.

About the team

Amazon Customer Excellence System (ACES) is a global team of continuous improvement experts who enable our CS partners to solve problems. ACES embeds continuous improvement culture so that employees at every level learn to resolve issues using problem solving thinking, building an environment that empowers them to comprehend and solve the problems themselves. Our vision is to become the recognized world-class leader in continuous improvement supporting customers and employees across Amazon as a whole.

The Delivery Experience (DEX) SME supports, coordinates and facilitates implementation of new and improved structures, processes and activities related to enhancing the delivery experience for our customers. Working closely with AMET teams and all levels of management within Transportation, you report directly to the Regional Manager.

For this role you will need to be adaptable, challenge motivated and thrive on implementing high standard productivity and simplicity using Kaizen / Lean methods. Curiosity and the confidence to take calculated risks quickly are core characteristics for SMEs.

BASIC QUALIFICATIONS

• 2+ years of program or project management experience
• Relevant experience working in a programme management role with multiple stakeholders
• Relevant experience in analysing quantitative data effectively to drive decisions
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) and / or SQL in a professional environment

PREFERRED QUALIFICATIONS

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience working in an operational environment or with technical teams
• Experience collaborating with teams based in different locations and external partners

Our inclusive culture empowers Amazonians to deliver the best results for our customers.