Program Manager

Roles and responsibilities

The Delivery Experience team is looking for a Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination of program ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. In this regard, the role is a blend of the following dimensions - business strategy, program value assurance, operational excellence.

The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups, and ensure timely launches of initiatives. Successful candidates will have a history of driving insights from data and the ability to influence cross-functionally stakeholders. The candidate should excel at working in teams and collaborate with teams to arrive at consensus.

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement documents
• Program Planning and Execution: Develop detailed program plans, defining objectives, timelines, and resource allocation. Ensure that all projects within the program are aligned with the overall strategy.
• Team Leadership and Coordination: Lead cross-functional teams across different projects, ensuring effective collaboration and communication. Act as the primary point of contact for all project managers within the program.
• Resource Allocation: Oversee the allocation of resources, including personnel, technology, and budget, to ensure projects are adequately supported.
• Monitoring and Reporting: Track program progress, including deadlines, budgets, and quality, and report regularly to senior management and stakeholders on the status and risks of the program.
• Stakeholder Communication: Maintain strong relationships with both internal and external stakeholders, ensuring their expectations are managed and met throughout the program lifecycle.
• Risk Management: Identify potential risks to program delivery, such as scope creep, budget overruns, or delays, and create mitigation plans to address them.
• Continuous Improvement: Evaluate program outcomes and team performance, identifying lessons learned and areas for improvement to enhance future programs.

Desired candidate profile

1. Leadership and Team Management

• Ability to lead and motivate cross-functional teams.
• Strong decision-making skills and the ability to provide direction, guidance, and mentorship to team members.
• Managing stakeholder expectations and maintaining positive relationships with executives, clients, and internal teams.

2. Strategic Thinking and Planning

• Ability to align program objectives with the broader organizational strategy and vision.
• Develop and execute program plans, including defining goals, timelines, resources, and deliverables.
• Risk management skills to anticipate potential issues and prepare mitigation strategies.

3. Project Management Expertise

• Deep understanding of project management methodologies (e.g., Agile, Scrum, Waterfall).
• Overseeing individual project managers and ensuring that their projects are delivered on time, within scope, and on budget.
• Ability to manage and prioritize multiple interdependent projects simultaneously.

4. Communication Skills

• Clear and concise communication with stakeholders at all levels.
• Writing reports, creating presentations, and providing updates to senior leadership.
• Facilitate meetings and discussions, ensuring that all voices are heard and feedback is incorporated.

5. Budgeting and Financial Management

• Overseeing the budget for the program, ensuring that resources are allocated efficiently.
• Tracking expenses, forecasting costs, and adjusting plans to stay within budget.
• Working with finance teams to ensure proper funding and cost control.

6. Risk and Issue Management

• Proactively identifying, assessing, and addressing risks to program success.
• Ensuring mitigation plans are in place for potential roadblocks or delays.
• Managing crises or unplanned challenges that may arise during the program lifecycle.

7. Change Management

• Guiding teams through changes in scope, resources, or objectives.
• Ensuring that any changes are well-communicated and do not derail the overall program.
• Supporting organizational change initiatives and fostering a culture of adaptability.

8. Stakeholder Management

• Engaging with internal and external stakeholders to ensure their needs and expectations are met.
• Balancing competing interests, managing stakeholder concerns, and negotiating solutions.
• Providing regular updates to stakeholders and ensuring they are informed about program progress.

9. Problem-Solving and Decision-Making

• Ability to assess situations quickly and make informed decisions to keep programs on track.
• Handling complex challenges and ensuring that the right resources or solutions are applied.
• Analyzing data and feedback to continuously improve program outcomes.