Program Manager

Key Responsibilities

As a Program Manager, you will be responsible for the end-to-end delivery of projects and programs to the customer through all deal phases.

Functional

1. Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
2. Serve as the primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
3. Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
4. Take ownership of customer retention, sales revenue generation, and project management activities.
5. Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
6. Accelerate customer adoption of Presight by leading the implementation journey.
7. Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
8. Manage project timelines, milestones, migration goals, and business transformation strategies and ensure that all processes and procedures are executed within agreed timeframes at defined quality standards.
9. Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
10. Provide detailed reviews of service disruptions, metrics, pre-launch planning, post-sales, and consultative expertise.
11. Ensure that customer issues are dealt with in an efficient manner following predefined escalation processes for any problems that may arise.
12. Design and develop biweekly presentations called Demo for customers for General Manager, CTO, and other stakeholders.
13. Comply with QHSE (Quality, Health, Safety, and Environment), Business Continuity, Information Security, Privacy, Risk Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.

Skills and Attributes for Success

The yardsticks of your success would include project CPI percentage variance from allocated budgets, number of adjustments to project schedules, percentage of on-time project completion, and employee and customer NPS.

Qualifications

Requirements

1. Master's Degree in Artificial Intelligence, Business Analytics, Business Administration, or related field.
2. Minimum 5 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms and technologies.
3. Previous experience in IT or Healthcare industry is a good to have.
4. PMP certification is a must.
5. Native Arabic speaker due to the nature of the role.

This role requires intensive travel within GCC (70% of the time)

Remote Work: No