Professional Service Engineer

This Position is responsible for the following areas:

• BFSI Services delivery and support.
• Projects Implementation of EFT Solutions.
• Planning and deployment of live solutions.
• Escalation Process Handling.
• Quality Assurance of live solutions.
• Software Installation analysis, customization, and troubleshooting for Procash NDCDDC, Proconsult NDCDDC, Probase, Procashin, Prochequein, Protopas, WEBEXT, Prorkl, Vynamic View, Vynamic security.
• Support POC (Proof of Concept) for new products, UAT (User Acceptance), and EMV ADVT MTIP certifications support.
• Plans, schedules, monitors, evaluates, and directs projects to ensure a complete business solution is implemented; contributes to project recommendations.
• Researches and writes sections of technical proposals.
• Maintain, administer, and support tools used in deploying the solution.
• Respond to customer inquiries via various mediums in a timely manner to meet client SLAs and/or take assignments of cases from internal staff.
• Analyze all high-level escalations, perform a full investigation and diagnosis of the escalated cases from the customer, and provide a permanent solution for resolving the case.
• Conduct meetings with the vendor support team for solutions updates and fixes for escalated problems.

Qualifications :

• Degree in Computer Science, Computer Engineering, or Information Technology.

Additional Information :

Skills & Professional Requirements:

• Effective verbal, written, and listening skills in English.
• Ability to learn new technologies quickly.
• Prepares Project technical documentation (Change request, Risks & Delays Log, and project signoff).
• Escalated Service Reports for customers.
• Creation of images and certifying of images for ATMs.
• Discuss the project's requirements with the customers and communicate documentation accordingly.
• Support and collaboration with the Solution Architect Team in order to qualify the technical requirements of the opportunities and identify the right delivery service solution.
• Demonstrate the solutions for the customers for POC Demo Requests.
• Communicate with Wincor Nixdorf for solutions updates and fixes.
• Liaise and discuss with the customers the escalation cases reported.
• Support and collaboration with the CS team in order to complete the Rollout as per planned.

Experience Requirements:

• 5 years in a similar role.

Remote Work :

No

Employment Type :

Fulltime