Production Support Engineer

Role: Production Support Engineer

Duration: 6 Months Contract

Location: Remote India

About this role: The role delivers information technology solutions to fulfill business and functional requirements. Responsible for the conversion of business requirements to technical specifications delivery and post implementation maintenance activities.Key Result Areas:

• Conduct development in response to user requirements project involvement or changing technologies.
• Develop information technology solutions making specific determinations about system performance.
• Prepare/verify production transfer documentation.
• Monitor applications to ensure adequate system resources to process at production standards.
• Follow up and coordinate with internal teams for SIT UAT support and Production Rollout.
• Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
• If required follow up with vendor for resolution and closure of the issue.
• Deploy bug fixes in test environment and perform SIT.
• Get the fix tested by users and take appropriate actions to move the change in Production.
• Coordinate with DBA for reindexing activities as per the system DB requirements.
• Coordinate with associated teams for Security/OS/DB patches in development environment.

Operating Environment Framework and Boundaries Working Relationships:

• Responsible to design functional solutions to business requirements.
• Prepare and maintain documentation.
• Use effective judgment to weigh different options for achieving better results within appropriate timeframes.
• Highlight any concerns affecting workplace deliverables.

Knowledge Skills and Experience:

• Good knowledge of Payments / Corporate online banking domain.
• Ability to work on Unix platform; Oracle PLSQL knowledge; SQL server mandatory.
• Good knowledge in Core Java with external systems integration like DB/Web services/CRM.
• Good knowledge in Apache/Tomcat or any other web server.
• Good knowledge in J2EE/JRE.
• Good knowledge in client browsers and configurations.
• Good knowledge in Mobility Solutions.
• Ability to review understand system documentation.
• Good verbal and written communication including ability to prepare system documentation.
• Ability to interpret solution documentation and identify areas of concern and recommend approach.
• Ability to multitask in a dynamic work environment.
• Computer Science degree or equivalent.