Product Specialist - Contact Center Automation andAI

Product Strategy & Roadmap

Support in developing and executing product strategies and roadmaps focused on improving contact center operations. Identify opportunities for implementing AI, chatbots, and automation to enhance customer support and experience.

Customer Experience Enhancement

Collaborate with cross-functional teams to design and optimize customer journeys within contact centers. Utilize data-driven insights to drive continuous improvement in customer experience and support processes.

Automation and AI Implementation

Lead the integration and deployment of AI technologies, including large language models (LLMs) and chatbots, to streamline contact center workflows. Oversee the development and implementation of automation solutions to increase efficiency and reduce operational costs.

CRM and CLM Strategies

Work closely with the CLM team to implement and manage CRM and CLM strategies to ensure effective customer relationship management and lifecycle management. Utilize advanced analytics to monitor and improve customer interactions and satisfaction levels.