Product Specialist

Accountabilities
Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.
  

Market Research:

• Conduct market research to identify new potential customers.
• Analyze market trends to identify new products in the market and understand their advantages and disadvantages.
• Plan and assist with new product releases and events.
• Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  

Business Development:

• Establish contact with new customers to inform them of our products, understand their needs, and how we can help them.
• Provide potential customers with support, information, and guidance by performing product demonstrations and gathering their feedback.
• Follow up with new customers after the demo session to negotiate contracts and packages.
• Ensure all details of the contract are compliant with our rules & regulations.
• Follow up with the Procurement & Logistics team regarding sending products and ensuring timely delivery.
  

Marketing:

• Coordinate with the Marketing Department for any new materials that need to be created.
  

Sales:

• Maintain relationships with existing customers by providing them with support, information, and guidance.
• Recommend new products to existing customers as per their needs and provide them with support, information, and guidance to ensure a great relationship.
• Provide existing customers with support, information, and guidance by performing product demonstrations and gathering their feedback.
• Assist customers in answering all product-related questions in a professional and timely manner.
• Recommend new service improvements to further enhance the relationship.
• Advise on helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiate contracts and packages with existing customers.
• Maintain quality service by establishing and enforcing Zahrawi standards.
• Contribute to the team effort by achieving the annual target set by management and assisting the team when needed.
  

Data Tracking:

• Prepare reports by collecting, analyzing, and summarizing information, maintaining accurate records of all products sold.
  

Orders:

• Place orders with the concerned purchase coordinator.
  

Invoicing:

• Coordinate with the Finance Department to ensure proper invoicing of the products and follow up regarding collection/payment.
  

Delivery:

• Coordinate with the warehouse for timely deliveries.
  

Application:

• Conduct training sessions for customers.
• Assist customers with the equipment being used.
• Resolve any issues they might face while using the equipment.
  

Requirements

• Education: Bachelor's Degree in Biomedical.
• Location: Candidates are preferred to be based in UAE.
• Experience: 1 - 2 years of experience.
• Job Specific Skills: Good knowledge in Surgical Equipment.