Product Solutions and Operations specialist

We are an outsourcing company that has clients in Europe, USA and Asia. We are seeking a Product Solutions and Operations specialist to work in one of our valued client offices in Dubai. Our client is a social media video content platform with offices in most EMEA and AMS countries.

About the Team

You will be working within the product operations team of the CIS-Workplace Service-Product team. Act as a bridge between business partners and products, focusing on the operation of internal workplace service products within the enterprise. Facilitate production and research teams to provide better product capabilities and solutions, supporting partner teams in Real Estate, Administration, Physical Security, and EHS to achieve business goals.

Responsibilities

1. Administer and deploy the Ticketing System for managing internal services spanning various departments like Admin, Physical Security, HR, procurement, legal, etc.
2. Maintain an understanding of current industry trends and modify the implementation and operation tactics accordingly to ensure efficient processes.
3. Monitor user feedback, grasp user expectations, and encourage enhancements in product features and operational strategies.
4. Research and establish state-of-the-art methods for internal product operations while developing suitable tools as per generalized platforms.
5. Set precise goals for implementation and operation and work towards their fulfillment.
6. Implement SLAs to outline service objectives, supervise ticket processing, and manage metrics related to service quality.
7. Harness data analysis and visualization tools to deliver lucid insights into service processes, efficiency, and quality.

Requirements

1. Prior experience in IT implementation is desirable.
2. Proficiency with ERP-related products (financial systems, procurement systems, legal systems, etc.), backed by over 3 years of experience in system implementation and operation.
3. Demonstrate superior analytical skills and data-driven decision making.
4. Exhibit exceptional communication skills with an ability to establish trusted relationships with cross-functional teams aimed at fostering collaborative success.
5. Familiarity with low-code platforms and understanding of service management workflows will be a plus.