Product Service Line Manager

The PSL Manager is accountable for aligning the product portfolio strategy for multiple products with the overall business objectives of the company. Their primary focus is on establishing and maintaining positive relationships with various business areas, identifying opportunities, and effectively managing conflicts and escalations.

She/he focuses on comprehending the business requirements, gathering industry insights, and collaborating closely with cross-functional teams to define and implement the product roadmap.

The PSL Manager is the central figure responsible for the overall success of the service line. They harmonize business goals with technical solutions to drive the development and evolution of a successful PSL.

The PSL Manager bears the responsibility of managing business stakeholders and ensuring that the product vision aligns with the needs of end users and the overall business vision.

Possessing deep insights into business needs, pain points, and preferences, they conduct market research, monitor industry trends, and gather business feedback to inform product decisions and enhancements.

With exceptional communication and problem-solving skills, they collaborate closely with the business to deliver value in line with EGA's vision.

The PSL Manager provides leadership and guidance to the product team, fostering a culture of innovation, collaboration, and continuous improvement. They set clear goals, mentor team members, and ensure effective coordination and communication within the team and across the organization.

They need to ensure that the team is performing at its best and continuously improving. This involves setting clear performance expectations, providing constructive feedback, and identifying opportunities for skill development and training.

The PSL Manager manages conflict within the team, fostering a positive work environment, and aligning the team's goals with the department's objectives.

They monitor key product metrics, such as user engagement, adoption rates, and customer satisfaction. They analyze data to identify areas for improvement and develop strategies to optimize product performance and meet business objectives. They also gather feedback from internal and external stakeholders to continuously enhance the product.

Additionally, the PSL Manager reviews business cases for proposed projects and tracks and communicates the realized value.

They oversee the product development process, working closely with design, build, and run teams. They ensure that products are delivered on time, within budget, and meet quality standards. They coordinate and communicate across teams to address any challenges or issues that may arise during the development process.

Finally, they organize, facilitate, and support prioritization sessions with the leadership team to establish goals.