Product Marketing Manager

Synopsis

The Product Marketing Manager is responsible for executing the product marketing function at Etihad, with a core focus on supporting and driving the brand narrative around our passenger product and experience both on the ground and in the air.

The role will ensure that consistent narrative is developed across all communications, that everything that is conducted across the product and experience complies with brand values, standards, and overall brand guidelines. They will be the overall brand guardian for the core consumer airline experience.

The role will support the Head of Brand in ensuring a robust segmented brand and content strategy with the fundamental objective of increasing brand strength (salience, awareness, consideration and brand buzz).

Accountabilities

• Strategically lead the product and experience brand strategy, with the Head of Brand. Ensure a coherent and consistent suite of assets is developed across the product portfolio including rich media, stills and copy for all products and services across the Etihad Aviation group.
• Collaborate with creative teams to work on the brand identity enhancements and ensure brand guidelines are optimised to cover branding across the entire customer experience.
• Ensure all stakeholders, internal and external, are supported from a brand perspective as and where required.
• Support in the planning and execution of brand campaigns starting from customer research, agency briefing, creative development, production, post production and post campaign creative performance.
• Organise all agency and stakeholder creative review sessions as and when required.
• Support asset production (full cycle shoot management briefs, shoot schedules, permits, on-shoot guidance, post-production QA, administrative tasks) with the support of the production and creative teams.
• Ensure robust stakeholder management (requirements gathering, feedback management and approvals) and drive alignment prior, during and post project completion.
• Act as the brand custodian across the group including review and feedback on marketing assets, onboard and on ground branding and sponsorship assets to ensure brand consistency.
• Be seen as a brand evangelist across the Group and take every chance to educate EAG staff about the Etihad brand and how our product and experience are at the heart of our brand.
• Responsible for effective reporting of brand performance as and when required, and liaising directly with the brand insights agency to provide internal support and ensure brand health meetings are scheduled regularly, and all month on month actions are followed up.
• Deputise for the Head of Brand as and when required.
  
  

Education & Experience

• Minimum of 7-8 years experience in a brand and/or marketing capacity in a matrix and global organisation.
• Strong team player and ability to foster relationships and collaborate across disciplines.
• Excellent negotiation skills and proven ability to resolve conflict.
• Ability to solve problems quickly, think creatively, and satisfy localisation requirements for diverse markets.
• Possesses an understanding of brand building strategies, differentiation, and consumer insights across brand segments.
• Demonstrated experience working in a brand capacity as a brand or product marketing manager.
• Background in aviation, travel, hospitality or FMCG roles preferred.
• An un-rivalled attention to detail and project management capabilities.
• University degree required.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihads ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.