Product Design Manager

Roles and Responsibilities

As the Design Manager for our Consumer-Facing Products, you’ll play a pivotal role in shaping and executing the vision for accommodation funnels that directly engage our customers. Through your design leadership and strategic insights, you’ll collaborate closely with product stakeholders to deliver seamless experiences. Your primary responsibility will be to guide and inspire a team of designers, fostering an environment where innovative solutions thrive. Together, we’ll streamline the booking process on Agoda, ensuring users can easily find and book their accommodations.

In this role, you’ll strike a delicate balance between user-centric design and business objectives. You’ll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs. Your influence will extend beyond the design realm as you champion the user and business needs, driving forward industry-leading UX solutions for our accommodation products at Agoda.

Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.

Day to Day Responsibilities

• Manage scope of work for your team, determining how to divide work amongst designers.
• Lead design strategy for complex initiatives and grow design leaders.
• Drive design vs business objectives and measurement alignment on core product initiatives.
• Ensure successful execution by surfacing and addressing questions, bottlenecks, dependencies, and conflicts as they arise.
• Maintain and apply a process for effective design.
• Build a healthy, high-performing, capability-complete team and foster a positive culture.
• Coach and mentor your direct reports to hone their competencies and grow in their careers.
• Lead projects to define and sell a coherent medium to long-term vision with milestones.
• Represent your team upwards to your manager, ensuring team priorities are well understood.
• Partner with a design leadership team to shape management practices and mentor other design leaders.

Desired Candidate Profile

• Experience in leading design strategy for complex initiatives.
• Ability to lead through ambiguity and persuade senior leaders around a vision.
• Holistic thinking to identify customer experience opportunities that create impact.
• Experience in incorporating advancements in product design to guide team practices.
• Deep understanding of current native technologies and design patterns.

Qualities We Value in Design Leaders

• Effective articulation of ideas and design solutions.
• Expressing feedback with kindness and candor.
• Tolerance for ambiguity and healthy curiosity.
• Translation of quantitative & qualitative insights into design decisions.
• Contribution to our culture: motivation, optimism, quality, integrity.