Product Analyst, Chat | Dubai, UAE

Product Analyst, Chat

Department: Customer Happiness, Analytics
Employment Type: Full Time
Location: Remote
Reporting To: Stanislav Fedyakov

Description
Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most reviewed, largest, and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors. We are looking for a Product Analyst to contribute to the evolution of Tabby. This Product Analyst will join our Customer Happiness team and focus on enhancing the customer support experience. This includes optimizing chat tools, AI-driven chatbots, and other self-service solutions. You'll collaborate closely with cross-functional teams, including Design, Customer Experience, and Product teams.

Key Responsibilities

• Provide analytical support to the product and business teams across all facets of their work, including evaluation of new product features in terms of revenue and cost.
• Generate hypotheses, conduct research and A/B tests, and present your findings clearly and compellingly highlighting the importance of your insights.
• Support and monitor existing metrics related to chat, identify areas for improvement, and develop new metrics that inform decision-making across the organization.
• Develop data visualizations and reports that are informative and easily understood by business and product teams.
• Assist in the planning of necessary data structures.

Skills, Knowledge & Expertise

• Minimum of 2 years of work experience as a Product / Data Analyst.
• Proficiency in SQL and relational databases.
• Proficiency in data visualization tools, particularly Tableau.
• Experience in planning data structures for new products and features.
• Experience in designing and conducting A/B tests.
• Knowledge of Python (Pandas, Numpy, Statsmodels, Matplotlib, etc.) is a plus.
• Strong quantitative skills and a structured approach to problem-solving. Ability to analyze issues, identify root causes, and recommend solutions.
• Passionate about ensuring the quality of the products your team would deliver.
• Strong English speaking skills, both verbally and writing.

Job Benefits

• We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.
• Flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• Participation in the company's employee stock options program.
• Health Insurance.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). If this sounds exciting to you, we'd love to hear from you!