Process Improvement Specialist - Retail

As a Process Improvement Specialist in the retail industry, you will focus on optimizing operational workflows and enhancing process efficiency across various departments. This role will involve detailed process analysis, implementation of best practices, and managing change initiatives to drive innovation. Additionally, you will serve as an Internal Controller, responsible for ensuring that all processes comply with company standards and regulatory requirements, while minimizing operational risks.

Key Responsibilities:

1. Design, Implement, and Audit Risk Control Framework: Design and develop comprehensive risk control frameworks tailored to the organization's needs, identifying potential risks and developing strategies to mitigate them.
2. Execute the implementation of these frameworks across the organization, ensuring all departments adhere to the established risk control measures.
3. Conduct regular audits to assess the effectiveness of the implemented frameworks, providing detailed reports on audit findings and recommending corrective actions.
4. Review Existing Processes and Policies: Analyze current processes and policies to identify gaps and areas for improvement.
5. Implement control mechanisms to enhance process efficiency and compliance.
6. Identify Automation and Outsourcing Opportunities: Identify opportunities for process automation and outsourcing to improve efficiency.
7. Drive these initiatives from ideation to implementation and conduct post-implementation audits.
8. Develop, Review, and Publish Exception Reports: Create and maintain exception reports to monitor deviations from standard processes.
9. Ensure timely review and publication of these reports to relevant stakeholders.
10. Develop and Maintain Standard Operating Procedures (SOPs): Develop, review, and update SOPs for various roles within the business.
11. Ensure SOPs are aligned with best practices and regulatory requirements.
12. Change Management: Lead change management initiatives to ensure smooth adoption of new processes and technologies.
13. Develop and implement change management strategies to support organizational transformation.
14. Provide training, guidance, and support to employees at all levels to facilitate a culture of continuous improvement.
15. Serve as a subject matter expert and resource for process-related inquiries, fostering a collaborative and learning-oriented environment.

Qualifications:

1. Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, or a related field.
2. 5+ years of experience in retail process improvement, logistics, or inventory management.
3. Strong knowledge of ERP systems (preferably Business Central) and experience in system implementations.
4. Proven track record in process analysis, value stream mapping, and developing policies to improve efficiency.
5. Experience in compliance and risk management related to purchasing, sales, and inventory.
6. ISO 9001:2015 certification is a plus.
7. Excellent communication, leadership, and problem-solving skills with a collaborative mindset.
8. Analytical Thinking: Ability to assess processes, identify bottlenecks, and provide innovative solutions.
9. Process Design & Optimization: Expertise in mapping, analyzing, and improving business workflows.
10. Internal Control Expertise: Skilled in monitoring compliance and ensuring processes align with company policies.
11. Change Leadership: Experience in leading change management and training teams on new systems and processes.
12. Tech-Savvy: Adept at working with modern ERP and automation systems.