Principal Customer Success Engineer

Responsibilities:

• Delivering high-quality technical services to Oracle CSS Customers.
• Ensuring adherence to internal methodology, tools, and quality standards.
• Identifying required/recommended actions on customer systems as the main output of service delivery, based on own knowledge and experience.
• Understanding customer requirements and, based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
• Analyzing, troubleshooting, and solving whenever feasible, the issues the customer may face using Oracle products.
• Active participation in services development.
• Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit CSS Business results.

Technical Qualifications:

• Oracle Sun Solaris OS, Network, and Cluster Administration, Solaris 8, 9, 10, 11.
• Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support.
• OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer.
• Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS.
• Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches, and OLVM.
• Valuable skills in DevOps, Ansible, Terraform, and Oracle Cloud Infrastructure (OCI).

Other Qualifications:

• University Degree in Computer Science or similar.
• Strong English written/verbal communications (French, Spanish, or German will also be valued).
• Self-motivated individual who works well in a team environment.
• Excellent Incident and Problem Management skills.
• Flexibility to visit or work at customer premises.
• Flexibility to travel (~ 25% of the time) in the region (EMEA).
• Flexibility to be “on-call” as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours.
• Experience in working as part of Global/Matrixed/Remote teams.
• Self-driven, ability to work under minimal supervision.
• Excellent analytical skills.