Principal Customer Success Engineer

Responsibilities:

• Delivering high-quality technical services to Oracle CSS Customers
• Ensuring adherence to internal methodology, tools and quality standards
• Identifying required/recommended actions on customers' systems as the main output of service delivery, based on own knowledge and experience
• Understanding customer requirements and, based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
• Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
• Active participation in services development
• Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit CSS Business results
  

Technical Qualifications:

• Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
• Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
• OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jumpstart, AI Installer
• Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS
• Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches and OLVM
• Valuable skills in DevOps, Ansible, Terraform and Oracle Cloud Infrastructure (OCI)
  

Other Qualifications:

• University Degree in Computer Science or similar
• Strong English written/verbal communications (French, Spanish or German will also be valued)
• Self-motivated individual who works well in a team environment
• Excellent Incident and Problem Management skills
• Flexibility to visit or work at customer premises
• Flexibility to travel (~ 25% of the time) in the region (EMEA)
• Flexibility to be “on-call” as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours
• Experience in working as part of Global/Matrixed/Remote teams
• Self-driven, ability to work under minimal supervision
• Excellent analytical skills