Portfolio Manager

• Oversee the end-to-end onboarding process for luxury properties in collaboration with the onboarding department.
• Ensure all properties meet brand standards before they are added to the portfolio.
• Create and maintain comprehensive checklists for housekeeping, maintenance, and guest relations to ensure operational excellence.
• Regularly review and update checklists to adapt to evolving guest and property requirements.
• Oversee and manage daily check-ins and check-outs for luxury properties, ensuring a smooth and hassle-free experience for guests.
• Coordinate with the housekeeping and maintenance teams to prepare properties for guest arrivals and departures.
• Act as the main point of contact for the luxury properties portfolio.
• Proactively identify opportunities for enhancing guest experiences within the luxury segment.
• Monitor and support operational teams to ensure smooth and hassle-free stays for guests.
• Implement strategies to exceed guest expectations, addressing feedback promptly.
• Collaborate with housekeeping, maintenance, and guest relations teams to ensure cohesive operations.
• Provide guidance and training as needed to uphold the luxury standards of service.
• Monitor the performance and condition of luxury properties, implementing improvements as required.
• Prepare regular reports on portfolio performance, guest satisfaction, and operational challenges.
• Build and maintain detailed guest profiles, recording preferences and requirements for future reference to enhance the personalized guest experience.
• Establish and maintain partnerships with third-party service providers to offer additional guest services, such as limo services, tours, attractions, spas, and more.
• Ensure the availability and quality of the services to fulfil guest needs seamlessly.
  

What We Offer:

• Competitive Salary Package;
• Medical Insurance Plan;
• Annual Air Ticket Allowance;
• A great working environment;
• Company-provided laptop, phone and SIM card;
• Comprehensive training and support;
  

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3+ years of experience in luxury hotels, property management, or event planning.
• Strong understanding of luxury market trends and client expectations.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Outstanding communication and interpersonal skills with a client-first approach.
• Proficiency in CRM systems, property management software, and Microsoft Office Suite.
• Fluency in English is mandatory; additional languages (e.g., Arabic, Russian) are a plus.