Policy Management Officer

We are Allianz Partners, the leader in assistance and insurance solutions in the areas of international health, assistance, automotive, and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has several well-known customer-facing brands such as Allianz Care, Nextcare, and Medi24.

The International Health line of business provides international health, life, and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment, and value.

Summary

The role of the Policy Management Officer involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The role provides candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Main Tasks

1. Be a strong team player with good communication skills.
2. Ability to be flexible and open to learning new skills.
3. Respond to requests from external and internal clients through email within our 24-hour service level agreements (SLA).
4. Process 50+ emails per day and work on additional tasks.
5. Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
6. Build positive and professional working relationships with internal clients.

Be courteous in your verbal and written communication while ensuring that your message is clear and complete.

Behavioural Requirements

1. Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
2. Responsible for the policy management of small, medium, and large corporate clients.
3. Follow department and company procedures in relation to anti-corruption and fraud, complaints handling, and data protection.
4. Aim to achieve a first-time resolution when communicating via email or phone.
5. Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.

Behavioral Competency

Customer & Market Excellence :

1. Strive for excellence at every touchpoint with the customer.
2. Foster state-of-the-art technical/operational knowledge and strive for continuous simplification.
3. Be the benchmark.
4. Empower the team and provide purpose and direction.
5. Develop people, provide feedback, and care for employee wellbeing.
6. Collaborate and exchange best practices.
7. Act on opportunities, anticipate trends, take risks, and promote a culture that allows for honest failure.
8. Take ownership and responsibility.
9. Embrace innovation and a culture that allows making decisions without fear of retribution.

Trust :

1. Act with integrity, honor commitments, and tell the truth.
2. Foster diversity and inclusiveness.

Act transparently and promote corporate social responsibility.

Minimum Requirements:

1. Administrative experience in a customer-focused role.
2. Experience working in a pressurized environment with tight deadlines.
3. Strong knowledge of Microsoft Office (Excel, Word).