Plumber

Under the general direction of the Engineering Supervisor and/or Shift Leader, and within the limits of established hotel’s policies and procedures, ensures that all the Engineering & Maintenance issues are in line and preventive maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve guest satisfaction.
A little taste of your day-to-day:

• Follow all company safety, security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
• Respond and attend to guest repair requests, communicate with guests to resolve maintenance issues.
• Display proficiency in plumbing, boilers, and swimming pool maintenance.
• Use the Lockout / Tag out system before performing any maintenance work.
• Installs, repairs, and maintains chilled water, heat, water, gas, drainage, sewage, and other plumbing systems.
• Inspects joints, valves, pumps, boilers, sinks, tanks, valves, and other plumbing system components to locate malfunctions, and repairs or replaces when necessary.
• Performs preventative maintenance work as required.
• Performs boiler’s frequent inspection checks and regular maintenance on boiler systems, related valves, gauges, piping, and other equipment; record daily gas readings, feed water tests, and other test results.
• Assist with the implementation of the hotel’s preventive maintenance system and repair log system.
• Prioritize work in line with guest requests and management priorities.
• Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement.
• Record daily service work, including maintaining individual replacement costs along with time.
• Keep all boiler rooms, related facilities, and work areas clean and always organized.
• Diagnoses, repairs, and maintains public swimming pools, water systems, filter systems, pumps, and playground equipment; maintain the proper chemical balance for the pool.
• Have complete understanding of the policy relating to fire, safety, and health.

People:

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook.
• Comply with Company Grooming Standards.
• Comply with Time and Attendance Policies.
• Actively participate in training and development programs and maximize opportunities for self-development.

Great Experience:

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests.
• Accurately and promptly fulfilling Guests requests.
• Anticipate Guests needs.
• Maintain a high level of knowledge which affects the Guest experience.
• Demonstrating a ‘service’ attitude.
• Taking appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

Responsible Business:

• Efficient and effective use of recycling methods.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarize himself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.

Accountabilities

• This role is to ensure all Engineering & Maintenance issues are in line and make sure guest satisfaction is at a high level.

1. Installation and Setup

• Pipe Installation: Installing pipes for water, gas, and sewage systems. This involves measuring, cutting, and fitting pipes using various materials, including PVC, copper, and steel.
• Fixture Installation: Installing sinks, toilets, bathtubs, showers, dishwashers, water heaters, and other plumbing fixtures and appliances.
• System Setup: Setting up water supply lines, drainage systems, and venting systems to ensure that everything functions properly.
• Soldering and Welding: Using specialized techniques to join metal pipes and fittings (e.g., soldering copper pipes or welding steel pipes).

2. Maintenance and Repairs

• Fixing Leaks: Identifying and repairing leaks in pipes, fixtures, and fittings to prevent water wastage and damage to property.
• Clog Removal: Clearing clogged drains and toilets using tools like plungers, augers, or hydro-jetting equipment.
• Water Heater Repairs: Diagnosing and fixing issues with water heaters, ensuring they work efficiently and reliably.
• Pressure Testing: Checking the pressure levels of water and gas lines to identify any weaknesses, leaks, or blockages in the system.

3. Troubleshooting and Diagnostics

• System Diagnostics: Identifying the cause of plumbing issues such as low water pressure, strange noises, or faulty heating systems through inspections and diagnostic tools.
• Problem-Solving: Using critical thinking and technical skills to resolve complex plumbing issues, whether it's a burst pipe, backflow problem, or malfunctioning appliance.
• Pipe Inspections: Performing inspections of existing plumbing systems to identify potential future problems, such as corrosion, wear and tear, or blocked pipes.

4. Water Conservation and Efficiency

• Installing Water-Efficient Fixtures: Installing low-flow faucets, showerheads, and energy-efficient appliances to help conserve water and reduce utility bills.
• Upgrading Systems: Upgrading older plumbing systems with more energy-efficient solutions, such as installing modern water heaters or water filtration systems.

5. Safety and Code Compliance

• Adhering to Regulations: Ensuring that all plumbing work complies with local building codes, regulations, and safety standards.
• Health and Safety: Using protective equipment and tools to ensure personal safety and the safety of the surrounding environment when working with hazardous materials like sewage or gas.
• Water and Gas Safety: Taking precautions when working with water or gas lines to prevent leaks, flooding, or explosions.

6. Customer Service and Communication

• Client Interaction: Communicating with clients to understand their plumbing needs, explaining issues, and providing estimates for repair or installation work.
• Providing Advice: Offering expert advice on plumbing system maintenance and improvements to clients, helping them avoid future issues and extend the life of their plumbing systems.
• Follow-up: Ensuring customer satisfaction by following up on completed work and addressing any remaining concerns or questions.

7. Tools and Equipment Use

• Using Specialized Tools: Mastering the use of plumbing tools and equipment, including pipe wrenches, pliers, augers, pipe benders, plungers, and more.
• Operating Power Tools: Using power tools, such as drills, saws, and cutters, for tasks like pipe cutting, threading, or wall installation.
• Measuring and Cutting: Accurately measuring and cutting pipes, ensuring they fit correctly within the plumbing system and are secure.