Plant Services Delivery Specialist

Job Purpose
To manage all hard and soft services under teslam scope of responsibilities at BNPP Site outside the restricted areas.

Key Activities, Responsibility & Accountability

1. Operational Planning
   Responsibility:
   • Coordinate and update systems and processes, as well develop and implement Hard & Soft Services related procedures;
   • Implement opportunities for the continuous improvement of practices to increase productivity and operational efficiency;
   • Monitor, control and report operational and financial KPIs related to Hard and Soft services provided by teslam;
2. Operations Management
   Responsibility:
   • Coordinate and monitor hard and soft services delivered under TFM agreement (Total Facilities Management);
   • Review contractor's performance and KPIs of services delivered;
   • Ensure work done in line with agreed standards and SLAs;
   • Manage relationship with facilities design and fit out work;
   • Coordinate external vendors and contractors to select the best inputs to the office expansion process;
   • Liaise with procurement department to prepare additional / new scope of services and review existing services for improvement, maximize benefit and decrease the cost;
3. Facility Management
   Responsibility:
   • Coordinate routine landscaping and gardening services management at areas on Site;
   • Coordinate and supervise general and specialist cleaning services, pest control and waste collection at site offices, accommodation, and the guesthouses;
   • Organize and monitor catering and laundry services at site ensuring work done meets agreed KPIs & SLAs;
   • Supervise utilization of existing office space and provide recommendation plan for office space management improvement;
   • Ensure proper management of office pantries across all facilities;
   • Participate in projects related to layout design, furniture allocation, interior design modification and review drawings illustrating space utilization efficiency and ergonomic use;
   • Participate in special studies, benchmarking and self-assessments, report research and analysis in the area of facilities planning and facilities management of soft and hard services;
   • Provide necessary support during internal and supplier auditing along with supplier site audits and create the action plan based on the findings;
4. General Service
   Responsibility:
   • Manage all required resources for support services including office services, utilities, housekeeping, transportation and cleaning;
   • Ensure the supply of office consumables (stationery, pantries provision, coffee stations provision);
   • Monitor pantry services management and coordinate with catering supervisor and Head of Hospitality and Community Management when required;
   • Process stationery orders for standard and non-standard stationery type;
   • Coordinate reception areas and ensure the excellence of services;
5. HSE, Security & Continuity of Operations
   Responsibility:
   • Adherence to all HSE requirements, procedures and policies;
   • Ensure all hard and soft services activities comply with HSE requirements and standards;
   • Ensure all hard and soft services team have valid certifications, qualifications and work experience to perform job;
   • Assess HSE risks of both routine and non-routine;
   • Follow all relevant Security policies, procedures and instructions; comply with all Security requirements while maintenance job performed;
   • Ensure compliance with corporate requirements or adherence to policies, procedures and instructions related to Crisis Management and Business Continuity to ensure continuity of maintenance critical operations;

Professional Certifications
Minimum
Facility Management Certification

Qualifications
Minimum
Bachelor Degree in Engineering/Facilities Management or Business Administration

Experience
Minimum
Minimum 5 years of relevant experience in Soft & Hard Facilities Management section