Photographer and Videographer Graphic Designer

As the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company’s values.

Key Responsibilities :

1. Client Success Leadership :
   • Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.
   • Lead client onboarding processes to set clear expectations and foster long-term partnerships.
2. Retention Strategies :
   • Design and execute strategies to minimize client churn and enhance loyalty.
   • Proactively address client concerns and challenges, delivering timely resolutions.
3. Revenue Growth :
   • Identify and pursue upselling and cross-selling opportunities that add value to client projects.
   • Collaborate with sales and technical teams to create tailored proposals that align with client needs.
4. Performance Monitoring and Reporting :
   • Track and analyze key client success metrics, including retention rates and revenue contributions.
   • Provide regular reports to senior management on client success outcomes and areas for improvement.
   • Coordinate with development, sales, and customer support teams to ensure seamless delivery of services.
   • Advocate for clients within the organization, driving improvements based on their feedback.
5. Market Insight and Strategy :
   • Stay informed about industry trends, competitor offerings, and emerging technologies.
   • Use market insights to recommend enhancements to company services and solutions.

Qualifications and Skills :

1. Bachelor’s degree in Business, Marketing, or a related field.
2. Proven experience in client relationship management, ideally within the web and app development industry.
3. Strong understanding of client retention and revenue growth strategies.
4. Exceptional communication and negotiation skills.
5. Proficiency in CRM software and data analysis tools.
6. Ability to manage multiple clients and projects simultaneously.
7. Results-driven mindset with a passion for delivering exceptional client experiences.
8. Focus on Project Success and Client success.
9. Lead the team to achieve both company and client objectives.

The Role

1. Developing and managing a portfolio of Key Accounts.
2. Achieving monthly sales targets by identifying and developing new customers.
3. Ensuring high levels of customer satisfaction as well as upsell and cross-sell potential within existing customers to maximize share of wallet.
4. Coordinating pre-sales and post-sales follow-up.
5. Achieving and exceeding weekly and monthly KPIs.
6. Building strong and collaborative relationships with other internal stakeholders.
7. Monitoring market trends and providing regular competitor feedback.
8. Identifying opportunities for new business development through following up on leads and conducting research on target clients.
9. New business generation by meeting potential clients to understand needs and providing relevant solutions.
10. Managing the sales process to close new business opportunities.
11. Building strong relationships with the existing portfolio of clients.
12. Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

1. You have at least 1 year experience within a B2B Sales / Account Executive or B2C Sales role, ideally within the IT Services industry.
2. You possess excellent interpersonal as well as written and verbal communication skills.
3. You are highly goal driven and work well in fast-paced environments.
4. You pay strong attention to detail and deliver work that is of a high standard.
5. You are a strong team player who can manage multiple stakeholders.

What's on Offer?

1. Work alongside & learn from best in class talent.
2. A role that offers a breadth of learning opportunities.