Personal Shopping Intern (UAE National)

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.

To support the teams who are powering this ecosystem, we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.

YNAP Middle East is now seeking an exceptionally talented Emirati Personal Shopping Intern to join the Personal Shopping MR PORTER team.

Some of the essentials for you to know are:

Location: Dubai Office

Department Size: 7

Reporting into: Head of ME Commercial Performance

Besides a competitive salary, we can offer you:

A chance to be part of a fun and caring team that supports each other.

Here is a breakdown of what you’ll be doing:

1. Provide a full customer service.
2. Resolve all daily order issues, returns, stock discrepancies, etc.
3. Liaise with all relevant departments to resolve issues promptly and follow up until completion.
4. Support the Personal Shopper to close sales.
5. Help with creating dedicated edits for our customers with product images, product details, and pricing.
6. Outline the service benefits to unengaged customers and ensure the Personal Shoppers follow up with an email/phone call.
7. Create customer profiles for the team in order to offer the right product.
8. Ad-hoc stock search and check stock levels of key products.
9. Help the Personal Shopper with stock requests for customer appointments.
10. Organise and check stock for consignment deliveries to key customers.
11. Assist with events set up, participation, and take down.
12. Process orders, pre-orders, and reservations of product when needed.
13. Look after a Personal Shopper’s customers when on holiday/absent.
14. Customers list admin maintenance.
15. Enrol new customers through acquisition projects as required.

The type of person we are looking for:

1. UAE National with Family Book.
2. A flexible, positive, and keen team player.
3. Strong interest in Fashion.
4. Bilingual skills in English and Arabic (highly desirable).
5. Passion for delivering exceptional customer service with regular glowing customer feedback.
6. Organised and proactive.
7. The aptitude to go above and beyond at all times, for both internal and external customers.
8. Excellent Microsoft Office skills in Excel and PowerPoint.
9. Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues.
10. Ability to multitask and work under pressure with tight deadlines.