Personal Shopping Assistant (UAE National)

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

Purpose

• To assist the personal shopping department to initiate and drive a specialist and personalized selection for exclusive customers and contribute to maximize sales, customer satisfaction and customer loyalty.

What you’ll be doing

• Schedule and maintain all appointments for the Personal Shopping team.
• Assist the Personal Shopper during their appointments as required. Build an appropriate relationship with the Personal Shopping clients.
• Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service and ensuring follow-up in a professional and timely manner.
• Enter and maintain accurate clientele information.
• Coordinate alterations, product transfers, reservations and other services as required.
• Prepare and coordinate materials and merchandise for appointments ensuring store and brand standards are maintained.
• Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning product.
• Ensure the PS area's overall maintenance, cleanliness, store standards and housekeeping.
• Other duties as assigned.

About You

Education / Certification and Continued Education

High School Qualification.

Years of Experience

• 3 - 4 years retail sales or customer service experience.

Knowledge and Skills

• Must be client focused and take initiative to resolve problems.
• Takes initiative to seek out responsibilities and follows through on all projects and tasks.
• Must possess strong organizational skills.
• Must demonstrate attention to detail.
• Has the ability to continue client relationships.