Personal Shopper

Roles and responsibilities

The Personal Shopper will be responsible for establishing, maintaining, and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service.

ROLE PROFILE

• Recruit (monthly target) and retain customers for THAT Concept Store.
• Build a relationship with top tier customers in order to strengthen brand and personal loyalty.
• Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• Ensure monthly sales targets are achieved across categories.
• Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.
• Work closely with Buying, Planning, and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability for customer benefit.
• Provide support to the customer care team to resolve VIP customers' issues as necessary.
• Follow networking strategies in order to develop and enhance client base.

REQUIREMENTS

• Diploma or bachelor’s degree in any related field, preferably in Fashion.
• 3-5 years retail experience with luxury brands.
• At least 3 years of experience as a personal shopper/stylist.
• Must have a black book.
• Excellent communication skills.
• Fluent in English.
• Client Consultations: Meeting with clients to understand their shopping goals, preferences, and budget.
• Product Selection: Curating items that meet the client’s specific needs, whether for wardrobe updates, gifts, or special occasions.
• Purchasing Assistance: Helping clients make decisions and completing purchases on their behalf, if requested.
• Follow-Ups: Checking in with clients post-purchase to ensure satisfaction and foster long-term relationships.
• Maintaining Inventory Knowledge: Staying informed about available stock, promotions, and new arrivals.
• Building Client Portfolios: Documenting client preferences and purchase history for personalized future recommendations.

Desired candidate profile

1. Customer Service Excellence

• Interpersonal Skills: Building strong rapport with clients to ensure a comfortable and trusting relationship.
• Empathy: Understanding client needs, tastes, and lifestyles to make appropriate recommendations.
• Problem-Solving: Addressing concerns or challenges with professionalism and poise.

2. Product Knowledge

• Retail Expertise: Familiarity with the products, brands, and trends relevant to the client's preferences.
• Trends Awareness: Keeping up with the latest trends in fashion, technology, or other relevant industries.
• Recommendations: Suggesting items that align with quality, price, and the client’s specific needs.

3. Time Management

• Efficiency: Balancing multiple clients and ensuring deadlines are met for each shopping request.
• Prioritization: Managing urgent or high-value client needs effectively.

4. Sales and Upselling

• Persuasion: Encouraging clients to explore premium or additional products that enhance their purchases.
• Relationship-Building: Creating repeat business opportunities through personalized service and follow-ups.

5. Organizational Skills

• Attention to Detail: Ensuring no preferences or requests are overlooked during the shopping process.
• Documentation: Keeping detailed notes about client preferences and past purchases for future reference.

6. Creativity and Style

• Fashion Sense: For those in fashion retail, understanding color coordination, styling, and seasonal trends.
• Personalized Selection: Curating unique, thoughtful choices that reflect the client’s personality.

7. Communication Skills

• Clarity: Explaining options and recommendations in a way that resonates with the client.
• Listening Skills: Actively listening to client feedback and adjusting recommendations accordingly.