Personal Banking Advisor (Abu Dhabi/Al Ain)

Job Description

Job Purpose :

1. The primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives/standards.
2. Provide an acceptable level of service to personal banking customers and explore cross-sell opportunities during customer interactions to increase personal banking revenues.
3. Identify customer needs and proactively deliver quality and unique customer service that exceeds customer expectations.
4. Identify new to bank personal banking customers and refer leads to other segments in the Bank.
5. Customer contact is virtually continuous; hence, competencies and skills required for dealing with customers are critical.
6. Ensure to attain up-to-date product and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendments.
7. Ensure proper documentation, correctness, and completeness of all applications/forms.
8. Accept, evaluate, and send for processing all after sales transactions (AST).
9. Be vigilant at all times and perform duties with due care, ensuring that all activities comply with Bank Policy and Procedure.
10. Handle correspondence related to service and sales issues.

Qualifications

1. Satisfactory customer service skills.
2. Sales objectives understanding.
3. Cross-sell and upsell capabilities.
4. Compliance and control knowledge.
5. Security awareness.

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our employees are our biggest asset, and we continuously invest in talent management and training and development programs to help them excel professionally and achieve success in their chosen careers.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented young Emiratis under dedicated programs that shape their ambition, passion, and commitment, guiding them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of innovation, customer service, ambition, and ownership and are always looking for talent to add to our diverse work environment comprising over 60 nationalities.