Personal Assistant to Cluster General Manager at InterContinental Residences Dubai Business Bay[...]

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG).

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, our hotel strives to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join the team as Personal Assistant to Cluster General Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

1. Manage the Cluster General Manager's calendar, including scheduling meetings, appointments, and travel arrangements.
2. Prepare and organize documents for meetings, ensuring all necessary materials are ready and accessible.
3. Act as the primary point of contact for internal and external communications, liaising with department heads, clients, and vendors.
4. Draft, proofread, and respond to emails, memos, and other correspondence on behalf of the General Manager.
5. Schedule and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
6. Organize team briefings and presentations, ensuring all participants are informed and prepared.
7. Assist in managing various projects within the hotel cluster by conducting research, compiling data, and preparing reports.
8. Help track project timelines and deliverables, ensuring alignment with hotel goals and standards.
9. Arrange travel logistics for the General Manager and other executives, including flights, accommodations, and itineraries.
10. Prepare travel expense reports and ensure adherence to budgetary guidelines.
11. Assist in planning and organizing hotel events, conferences, and team-building activities, including venue selection and logistics.
12. Assist in addressing guest feedback and concerns by coordinating responses and follow-ups with the appropriate departments.
13. Handle sensitive information with discretion and maintain confidentiality at all times.
14. Support the smooth operation of the office by managing supplies, equipment, and facilities as needed.
15. Assist in onboarding new team members and maintaining employee records.
16. Ability to work collaboratively with diverse teams and maintain professional relationships.
17. Strong problem-solving skills and a proactive approach to tasks.
18. High level of integrity and confidentiality in handling sensitive information.

Ideally, you should possess some or all the following qualifications and experience:

1. Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
2. Minimum of 3 years of experience in an administrative or personal assistant role, preferably within the hospitality industry.
3. Experience in a hotel or multi-property management setting is a plus.
4. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
5. Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
6. Excellent written and verbal communication skills.
7. Ability to work under pressure and manage time efficiently to meet deadlines.
8. Willingness to adapt to changing priorities and work outside regular hours when necessary.
9. Familiarity with hotel management software (e.g., Opera, Fidelio) is an advantage.
10. Knowledge of industry-specific practices and trends may be beneficial.

In return, we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand, and to be part of the brand, you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today.