People Operations Manager

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

Role

All great people teams are built on rock solid foundations - as part of the founding team in UAE, we are now seeking a People Operations Manager, focusing on building out People Operations in UAE and working closely with our teams as a partner to the business.

The incumbent will be responsible for executing people strategies across the full spectrum of People topics, to rapidly scale our presence and grow Lalamove in the Arabic market.

We’re looking for someone who has experience in a high growth startup, working closely in a matrix organisation structure, reporting into the People team based in Hong Kong, partnering with UAE team management, and especially important that they are able to recruit the right people quickly to build out our capabilities.

• Hiring Strategy and Recruitment:
• As the key focal point of our hiring process, you will need to anticipate and fulfill all talent requirements across all teams, by actively developing a strong pipeline and consistently enhancing the candidate experience.
• Define organization needs, post job ads and manage the selection process, actively headhunt to bring in top talent and gatekeep on our core values by finding best cultural and skills fits for the company across all business verticals. You will also use data to inform realistic hiring goals and support the requirements of the operational teams - ensuring the process goes smoothly at all levels.
• In addition to having a wealth of experience gained from demanding recruitment environments, this role needs someone who can communicate those valuable insights across the company. Our ideal candidate will also liaise with senior management to ensure that hiring timelines and strategies match the company’s plans for growth.

• HR Operations & Employment law:
• Oversee day-to-day people operations of the business, including payroll, benefits, time off, contracts, and daily company compliance requirements.
• Own the management of UAE payroll and other company software to keep them up-to-date and effective.
• Collaborate with the FD People and FD Legal teams in Hong Kong on any related employment law matters, employment legislations and compliance management.
• Collaborate with functional People teams on company-wide benefits programs, compensation strategy and other HR related matters.
• Act as first point of contact and support for employee changes including professional development, employee performance, leave, and day-to-day support.
• Partner with and advise the management teams on people-related strategy and decisions including organizational design, planning and compensation, and team building for sustainable growth.

• Strong communicator with the ability to build relationships with key stakeholders.
• Excellent attention to detail, reliable and well organized.
• Ability to exercise discretion at all times is essential.
• Able to prioritize, work autonomously and manage time effectively.
• Strong representation of Lalamove’s four core values; Passion, Grit, Humility & Execution.

• Undergraduate degree and a Master's degree in HR or similar field preferred.
• Minimum 8 years of experience in HR ideally gained in fast-paced, dynamic environments, helping to scale/manage rapid growth.
• Strong knowledge of UAE’s labour regulations, HR operations and local/regional recruitment specifics.
• Advanced MS Office skills, especially Excel and PowerPoint.
• Native or at least business-level proficiency in Arabic.
• Excellent written and spoken English.