Patient Coordinator

JOB PURPOSE:
The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.
KEY ACCOUNTABILITIES:
Customer Service

1. Greet clients and create a warm and welcoming environment
2. Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
3. Manage all incoming clients and phone calls in a professional manner
4. Ensure the highest level of customer service is provided at all times
5. Introduce clients to the treating specialist at the time of their appointment
6. Ensure the clinic is neat and tidy at all times
7. Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties

1. Manage all incoming phone calls in a professional manner
2. Schedule all client consultations and appointments
3. Manage the daily schedule of the clinic and all bookings
4. Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
5. Ensure all paperwork is prepared, recorded and filled accordingly
6. Perform any adhoc duties as required to assist in the daily clinic operation
7. Ensure all client information is kept confidential and any sensitive information is protected at all times

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
No formal qualification required, although a Diploma or Bachelor Degree is desirable.
Minimum Experience:

1. 5+ years working in a role with a high level of customer service experience essential
2. Experience working in a fast paced environment
3. Previous administration experience desirable

Job-Specific Skills:

1. Knowledge of administration
2. Proficiency in scheduling and organizing calendars for multiple people
3. Ability to handle multiple tasks and prioritize workload
4. Strong ability to build relationships with all stakeholders
5. Excellent customer service skills

Behavioural Competencies:

1. Excellent communication and interpersonal skills
2. Highly organized with attention to detail
3. Strong planning and time management skills
4. Flexible with working hours
5. Team player