Patient Access Representative-Desk Operation Services

Patient Access Representative-Desk Operation Services

Responsible for timely and accurate data entry of patients information, scheduling and registration activities, and financial details. Verify financial eligibility, and takes necessary activities to insure financial coverage arranged for all patients appointments/Admissions. Communicates with patients, families and staff with high standards of customer services.

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

Experience:
Required:
0-2 years of relevant experience

Desired:
Experience in large healthcare facility

Educational Qualification:
Required:
Diploma in relevant field

Desired:
Bachelor's degree or equivalent in any relevant field

Responsibilities:
Maintains a professional attitude and appearance at all times.
Demonstrates strong customer service skills to interact positively with external and internal customers.
Performs scheduling/registration/admission activities. Gathers demographic, insurance, and other information from patients and accurately enters into HIS.
Verifies financial eligibility and ensures completion of supported documents/approvals upon scheduling/registration activities completion.
Performs billing, reconciliation and cashier activities.
Ability to multitask in a fast-paced environment.
Develops and meets personal/team qualitative and quantitative targets.
Participates in departmental meetings and activities.
Accepts working different shift duties according to the necessity of the operational hours, including morning and night shifts, also during weekends and holidays.
Participates in cross-functional teams and committees as appropriate.
Facilitates and involves with ongoing training.
Performs any other tasks according to the job requirements.
Liaises with other staff/departments and handles communication.

Accountabilities:
Punctuality: attends assigned work according to work schedule, commits to being consistently present in the workplace during working hours.
Ability to multitask and maintain strong attention to detail.
Customer service: maintains a positive attitude and high standards of customer service.
Accuracy: accurate information collection and validation, and data entry.

Company Industry:

• Medical
• Medical Devices

Department / Functional Area:

• Administration

Keywords:

• Patient Access Representative-Desk Operation Services