Passenger Assistance Officer (Taxi Services)

Job Location : Dubai, United Arab Emirates

Salary: AED 3000/- (All inclusive)

Shift: Rotational, including weekends and holidays as per operational requirements.

Job Title: Passenger Assistance Officer (Limousine taxi services)

Job Summary:
We are seeking dedicated and customer-focused Passenger Assistance Officers to oversee limousine taxi services at designated locations. The role involves coordinating taxi availability, managing passenger queues, promoting the service, and ensuring a seamless transportation experience. Candidates must demonstrate excellent communication skills, professionalism, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Ensure limousine taxi availability by coordinating with the control center.
2. Assist passengers with boarding and exiting vehicles safely.
3. Address passenger inquiries and provide information about services.
4. Organize and manage the limousine taxi queue efficiently.
5. Maintain a smooth flow of passengers while ensuring fairness in the queuing process.
6. Handle any queue-related concerns or disputes professionally.

On-Site Promotion & Customer Service:

1. Promote limousine taxi services to potential customers.
2. Provide clear details on pricing, destinations, and benefits of the service.
3. Maintain a professional and courteous demeanor at all times.

Reporting & Compliance:

1. Submit daily reports detailing passenger interactions, taxi availability, and operational issues.
2. Adhere to company guidelines, including dress code and service standards.
3. Ensure compliance with local transportation regulations and client requirements.

Desired Candidate Profile:

1. Minimum 1-3 years of experience in customer service, hospitality, or transportation assistance.
2. Strong communication skills with English proficiency (additional languages are a plus).
3. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
4. Professional appearance and customer-oriented attitude.
5. Flexibility to work in various locations based on client needs.