Parts Supply Chain Director

JOB DESCRIPTION:

• Manage and lead the day-to-day operations of the company’s Parts Distribution Centre and logistics providers in accordance with company policies and the parent company’s set targets.
• Closely monitor and steer the development of the company’s Logistic Cost of Sales in order to maximize aftersales profitability.
• Lead contract negotiations with all key service providers with a focus on maximizing the company’s profitability whilst safeguarding service levels to the Dealer network.
• Implement and drive the company’s Accident Management strategy focusing on increasing customer retention thus maximizing Dealer / NSC profitability.
• Develop additional parts sales via effective After Sales programs implementation (Trade Parts Strategy consumables).
• Support the Brand AS Teams with detailed parts analysis on an ad hoc basis which includes validation of parts related business cases (SOPEX).
• Monitor, steer, and report on GCC and Levant market regulatory requirements to both the Parent Company’s brand and the company’s Brand / Group MDs.
• Ensure that both Brands vehicles technically conform with the associated localized laws and regulatory requirements.
• Assist the factories with the 4-eye principle and level 2 sample checks based on our local market requirements. In case of identified non-compliance, we have to inform the parent company and also dealers to implement sales stops.

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

• To manage the total Parts & Accessory business operations within the authorized dealer/importer network and contribute to achieving the company’s overall objectives of growth, profitability, and excellence in customer service.
• Manage the relationship with the 3rd party logistics supplier to ensure efficient and effective service levels and profitability.
• Manage all areas of the parts operations & logistics division including regional parts pricing, Dealer Care, Inventory control, Cost of Logistics control, Warehouse Logistics Partners, Customs Export/Import Costs, and Regulations from Europe and within the GCC.
• Ensure the company remains compliant with each of the market’s complex local laws and customs regulations.
• Investigate and propose potential cost benefits resulting from synergetic collaborations with other company’s Group Brands.
• Further expansion of the Dealer Consultancy program that focuses on increasing the dealer’s operational excellence whilst increasing both Dealer & NSC profitability.
• Management of the company’s Genuine Engine Oil Program focusing on maximizing market penetration, increasing customer satisfaction while maximizing the company’s bottom line profit.
• Develop business relationships with bodyshop industry stakeholders including Insurance companies, repairers, and suppliers to support the company’s Accident Management strategy.
• Develop business intelligence tools and digitized reporting solutions that allow the Brand After Sales teams and the Dealer network greater access to parts data with the ability to conduct in-depth analysis.
• Identify and obtain new & amended market regulatory requirements.
• Coordinate translation and interpretation of market regulatory requirements (if required).
• Communicate new and amended regulations to the parent company (market regulatory cluster) and within the company.
• Liaison between the parent company and Authorities in terms of clarification of existing/future regulations.
• Monthly status report to the parent company ETBs.
• Updating and publishing the Legislative Forecasts list for the parent company ETBs.
• Compile a report on the region’s regulatory environment twice a year.
• Actively steer Governmental regulation in favor of the company brands and other OEMs represented within the Middle East and Levant Region.
• Promote the company group technologies such as electrification ensuring adequate legislation allows for the corresponding infrastructure.
• Represent the company group in regulatory meetings with the government bodies.
• Attendance in bi-yearly homologation meeting with Germany.
• Alignment meetings with PME and updates to the company brands.

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

• Bachelor’s and Master’s Degree in Business, Automotive Engineering, Intelligence Technical Marketing, Business/Administration Management.
• Minimum requirement of 10 years experience within the parts industry including knowledge of dealership operations plus 5 years experience within the wholesale distributor environment plus minimum 2 years team management experience.
• Professional presentation & the ability to communicate at top management level is a prime consideration together with Team Parts and Inventory management experience.
• An additional qualification or Diploma in Business Management or Marketing will be considered advantageous.
• Ability to conceptualize and manage at a strategic level.
• Fluency in English (written and spoken).