Parts Sales Executive

We are looking for a proactive individual to visit customers, generate leads, and provide expert parts recommendations while ensuring excellent service. The role includes managing quotes, orders, payments, returns, and maintaining accurate records. A strong background in parts sales, technical expertise, and proficiency in ERP systems is required.

Key Responsibilities:

• Visit a minimum of 3-4 customers daily to generate new business and leads. Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials, ensuring that they are exposed to the full product line.
• Provide accurate price quotes and other information to customers over the phone in a courteous and cheerful manner. Review quotes to ensure parts ordered are correct and pricing matches estimates.
• Maintain high-level service for both internal and external customers. Ensure prompt follow-up on special orders and back-ordered parts.
• Notify the parts manager of out-of-stock items or materials requiring immediate attention.
• Ensure payment is received from all customers, obtain necessary credit authorization, and provide customers with copies of invoices/DN.
• Get approval for returns and ensure proper documentation for parts returned, including the original invoice or its number for verification.
• Stay updated on technical spare parts bulletins and new products. Participate in training programs as required.
• Maintain orderly records of purchase orders, invoices, and relevant documents. Set up orders for shipment, delivery, or pick-up and ensure communication of updates to sales and support teams.
• Collaborate with the parts manager to maintain a lost sales tracking program.
• Regularly create, update, and maintain the customer database.
• Comply with internal arrangements for working on off days or public holidays based on operational requirements. Carry out temporary assignments as requested by the manager.

Requirements:

• Engineering Degree/Diploma in Automobile/Mechanical Engineering.
• Courses or certificates in parts sales and inventory control management.
• 5-8 years of experience in outdoor spare parts sales, preferably in Engine/Generator/Construction/Heavy Equipment/Material Handling Equipment sectors.
• Valid UAE Driver's License.
• Strong knowledge of automotive systems and technicalities.
• Proficient in identifying spare parts from electronic parts catalogues.
• Well-versed in Microsoft Outlook, Excel, Word, PowerPoint.
• Extensive experience with ERP systems.
• Positive attitude, sense of urgency, and customer service orientation.
• Strong conscientiousness and achievement orientation.

If you are interested in developing your career with one of the most successful and prominent group of companies within GCC, this job is for you. Please apply with your updated CV or, you may also send your CV directly to [Confidential Information].

Kanoo Group. Many Opportunities. One Address.