Parts Advisor

Assist customers and technicians in selecting appropriate parts, manage inventory records, and support sales targets.

• Greet customers and technicians, identify their parts requirements, and provide expert advice.
• Use EPC (Electronic Parts Catalog) and DMS (Dealer Management System) to locate part numbers, check pricing, and confirm availability.
• Advise customers on parts usage, care, and maintenance, while recommending specialized products or services.
• Prepare accurate parts estimates and quotations.
• Ensure adherence to credit terms and credit sales procedures for Parts Dealers Network.
• Understand and communicate Parts Return Policy, Warranty Policy, and expected delivery timelines.
• Process and release picking lists upon customer approval.
• Verify and confirm picked parts against the picking list before dispatch.
• Complete goods movement transactions and maintain accurate documentation.
• Prepare Parts Delivery Orders and Sales Invoices.
• Prepare T-cards for ordering VOR (Vehicle Off Road) non-available parts.
• Assist in designing and maintaining accessories displays.
• Maintain a clean and organized workspace.
• Keep detailed sales records for inventory control and reporting purposes.
• Operate computerized inventory record-keeping and reordering systems.
• Generate and follow up on the Loss Sales Report.
• Coordinate with the Ordering Section to ensure timely procurement and delivery of requested parts.
• Follow up on unclaimed parts ordered by customers or workshops.
• Perform other duties as requested by the Parts Sales Supervisor or Procurement & Stores Manager.

Requirements:

• Education: Diploma or Bachelor's degree in a relevant field.
• Experience: Minimum of 2 years in a similar role.
• Skills & Abilities: Fluency in English is essential, Arabic is preferred. Must be computer literate and proficient in inventory management systems.