Paid Training Customer Support Specialist

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About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Position Overview

This is an on-site position and you must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Responsibilities:

1. Handle inbound service calls.
2. Drive customer satisfaction through voice, chat, and/or email communications.
3. Navigate through multiple systems and tools.
4. Ongoing training and skill development.

Qualifications:

1. Strong communication skills, including the ability to navigate between screens while assisting customers.
2. Problem-solver with a can-do attitude.
3. Eager to advance your career with a reliable company.
4. Enjoy working independently and with a team.
5. Must be 18+ years of age.
6. High school diploma (or GED equivalent).
7. Must pass a background check.

Compensation:

$15 - $16 Hourly Pay. Upskill Pay Increase Available. Referral Bonus Available.

A Fantastic Opportunity:

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.

You’ll Enjoy:

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Enjoy working on-site! You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical, and mental well-being to give you a sense of purpose in your role.