Outlet Team Leader

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Position Overview:

The Food & Beverage Captain at Raffles and Fairmont Doha will oversee the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.

Key Responsibilities:

• Team Leadership:
  • Supervise and lead the F&B team, providing guidance, training, and support.
  • Assign duties and responsibilities to team members to ensure smooth operations.
  • Foster a positive work environment and promote teamwork and collaboration.
• Guest Service:
  • Ensure that all guests receive prompt, courteous, and professional service.
  • Address and resolve guest complaints and issues efficiently.
  • Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
• Operational Management:
  • Oversee the setup, operation, and closing procedures of the restaurant.
  • Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
  • Ensure that all equipment and facilities are in good working condition.
• Order and Inventory Management:
  • Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
  • Assist in managing inventory levels, placing orders, and receiving supplies.
  • Monitor stock levels and minimize waste.
• Training and Development:
  • Conduct training sessions for new hires and ongoing training for existing staff.
  • Ensure team members are knowledgeable about menu items, specials, and promotions.
  • Provide feedback and coaching to improve performance and service standards.
• Reporting and Documentation:
  • Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
  • Prepare and submit reports to the F&B Manager as required.
  • Assist in budgeting and financial planning for the F&B department.

• Excellent communication and organizational skills.
• Two years’ experience as a waiter.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our goal is to attract diverse talent, recruit and promote.