Organize and supervise the day-to-day operations of the F&B Outlet and ensure that all work is carried out efficiently (consistent with operating policies and procedures) and delivers service excellence.
Maintain excellent guest relations and monitor guest comments.
Manage the implementation of F&B standards in the outlet ensuring that staff take corrective actions as necessary in adherence to Jumeirah Group’s policies and standards.
Monitor the profitability of the outlet. Identify areas and gaps for continuous improvements, provide recommendations and/or solutions to improve them and assist with implementing such corrective measures. Take initiatives to sustain them.
Develop and maintain positive working relationships with others, support the team in reaching common goals, and listen and respond appropriately to the concerns of other colleagues.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Provide on-the-job training and constructive feedback to subordinates to support their overall development.
Consistently monitor the quality of food and beverages and service offered to guests and escalate any major problems/complaints to senior management to ensure high service quality as per Jumeirah Group quality standards.
Actively seeks, collates, reviews and shares Guest feedback associated with food quality, service, and overall satisfaction and takes appropriate and timely action to resolve any dissatisfaction.
Motivate subordinates and identify opportunities for participating in change initiatives, programs, and projects by considering best practices, improving processes, and improving productivity.