Outlet Manager - In-Room Dining

Company Description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites, and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal, and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

1. Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
2. Develop and maintain training programs to ensure a high degree of staff professionalism
3. Manage day-to-day operations of In-Room Dining
4. Handle complaints and make effective service recovery
5. Ensure standards are being followed in accordance with F&B policies and procedures
6. Ensure all employees have full product knowledge
7. Regularly inspect food & beverage quality
8. Follow established and proper Accounting procedures
9. Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
10. Conduct daily roll calls and ensure employees adhere to grooming standards
11. Develop maintenance schedules
12. Liaise with stewarding on inventory and breakage control
13. Maintain daily log book maintaining clear and concise information on the operations.
14. Establish guest database with preference records of regular guests
15. Schedule employees to maintain Hotel’s service standards within budgeted labour costs
16. Assign responsibilities to subordinates and conduct regular performance checks
17. Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc.)
18. Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping, and Engineering Department
19. Control stock of all equipment in In-Room Dining
20. Constantly monitor staff's appearance, attitude, and degree of professionalism

Personal Attributes

1. Excellent reading, written and oral proficiency in English
2. Experienced in all aspects of restaurant service
3. Must be well-presented and professionally groomed at all times
4. Excellent leader and trainer with strong motivational skills
5. Strong interpersonal skills and attention to detail
6. High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
7. Proven organizational skills, able to set and meet deadlines with quality results

Qualifications

Degree in Hotel Restaurant Management or equivalent

Experience

Minimum 4 - 5 years Hotel experience